Feedback

Elmhurst Dental Practice is always striving to improve customer experience here at the practice. We welcome feedback and will always take on board any comments and utilize them in order to help ensure our services here at Elmhurst Dental Practice are of the highest standards.

If you wish to send us any feedback please use the feedback form provided, you can also write to us or telephone us and speak with one of our reception team . We also encourage you to use the comment cards/book provided in the waiting room of the practice.

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Complaints procedure

Your wellbeing and satisfaction is our main priority, so please do let us know if there is anything that you are concerned or unhappy about. We take all complaints very seriously and endeavour to make sure they are dealt with in sensitive manner and resolved quickly and efficiently for you.

Please contact our receptionist, Kam Grewal with your concern or complaint. Kam will acknowledge your complaint either in person, by phone call, or in writing within three working days from the date from which the complaint was received by us.

In investigating your complaint, we will

- Thank you for bringing the issue to our attention

- Find out what happened and gather the facts

- Where appropriate, make it possible for you to discuss the problem with those concerned

- Provide you with a written apology or explanation

- Find a solution to ensure it does not happen again

If your complaint is not resolved to your satisfaction, then complaints can be made to

Denplan Limited Denplan Court Victoria Road Winchester SO23 1LQ. 

South Birmingham Patient Advice and Liaison Services Moseley Hall Hospital Alcester Road Moseley Birmingham B13 8JL